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Privacy

In the following document, Indigo Car Hire & our trading names will be referred to as ‘We & Our’

Your Data

What we need

We only collect basic personal data about you which does not include any special types of information or specific (geo) location based information. This does however include name, address, email, telephone number etc.

Why we need it

We need to know your basic information to properly reserve rental cars on your behalf. If you have opted into receive our marketing emails, then we may use your address/country of residence to ensure the emails and information we are sending are as relevant to you as possile.

What we do with it

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. You can Opt In or Out of this at any time here – https://indigocarhire.co.uk/gdpr-data-protection/

What we would also like to do with it

We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. You can Opt In or Out of this at any time here – https://indigocarhire.co.uk/gdpr-data-protection/

What are your rights?

If at any point you believe the information we hold about you is incorrect, you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officer is Cherie Carter and you can contact her at cherie.carter@indigocarhire.co.uk

Competitions

From time to time we run competitions and ‘giveaways’ and for this we need to gather information like name and email address for each entrant. This information is NEVER shared with any third party and is solely used for our own marketing purposes. Should you receive any unwanted emails from Indigo Car Hire Ltd you can unsubscribe your address directly from the email you have received.
If you have any questions regarding this then please contact us on +44 (0)113 880 0748, chat with us online or email us on sales@indigocarhire.co.uk.

CarTrawler

When booking online, your rental and personal information is securely handled by CarTrawler, not Indigo Car Hire.

CarTrawler recognises and appreciates the importance of responsible use of personal data collected on this booking engine. Therefore, CarTrawler takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to CarTrawler will be treated in accordance with the terms of the Data Protection Acts, 1988 and 2003 and/or such amending or replacement legislation as may be adopted in Ireland from time to time.

For us to process a booking for you, we require some information from you. This includes your name, nationality, your gender (or the gender of the group you are in), your phone number and email address. Also, we require your credit or debit card details so we can guarantee your rental vehicle when you pay your rental amount and/or deposit. You consent to CarTrawler holding your personal data for the purposes of facilitating vehicle rental on this booking engine and to disclosing your personal data to a rental vehicle provider when you book a rental vehicle from that rental vehicle provider using this booking engine.

We are required to send your information to the rental vehicle provider with which you booked rental vehicle services so that the rental vehicle provider knows who you are and when you will use its rental vehicle services. We give your name, your nationality, your gender (or the gender of the group you are in), your phone number, your email address, your credit card details and of course, the details of your booking. The rental vehicle provider requires this information to accept a confirmed booking from you.

You should be aware that where you link to another website from this booking engine, that CarTrawler has no control over that other web site. Accordingly, CarTrawler cannot guarantee that the controller of that web site will respect your privacy in the same manner as CarTrawler.

We only use your email address for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features on the booking engine. We only use your phone number to contact you urgently if there is a problem with your booking. You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected.

On occasions, we may supply statistics about our customers to third-parties such as rental vehicle providers or other agents. These statistics never contain personally identifying information.

CARTRAWLER, ITS DIRECTORS, EMPLOYEES, SERVANTS AND AGENTS, AFFILIATES OR OTHER REPRESENTATIVES AND THEIR RESPECTIVE PARENT AND SUBSIDIARY COMPANIES SHALL NOT BE LIABLE IN RESPECT OF ANY CLAIMS, EMERGENCIES, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, EXPENSES INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY FEES AND COSTS OF PROCEEDINGS ARISING OUT OF OR IN CONNECTION WITH THE USE AND/OR DISSEMINATION OF PERSONAL INFORMATION RELATING TO YOU IN ACCORDANCE WITH THIS PRIVACY POLICY AND YOUR CONSENT.

CarTrawler reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments. Any questions, please post your query on our Website