USA Car Rental FAQs

Making every step of the rental process simple, straightforward and hassle-free!

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Usa Car Rental FAQs

Top 5 FAQs

Can I Rent A Car In The USA And Pay With A Debit Card?
Yes that’s not an issue we have many locations within the Usa which will allow for our customers to use a Visa Debit card given that they meet the restrictions that we have in place. You can find out more information about this by clicking here.

Is There Car Hire In The USA For Over 70s?
Many companies limit their age to 70, we aren’t one of them. We can hire to people up until the age of 99 with no additional fees at all. Just give us a call!

Can I Rent A Car In America Without My Counterpart?
It’s tricky so you will have to contact us directly but we can arrange this through a few of our suppliers located in the Us. You need to have your photocard however as that is essential.

I’m Under 25, Can I Hire A Car In The US?
Yes this isn’t an issue we have deals arranged meaning that we can hire to people who are 21 or older given that they have held their licence for a year prior to hiring with us. There will be a young driver additional fee with this but we always aim to get the best overall price.

Can I Get Car Hire With No One Way Fees In America?
You can but only within the same state, for example you can pick a car up on one side of Texas and drop it off on the other side given that it’s the same state free of cost. However if you want to go to a different state then it costs extra.

Frequently Asked Questions – USA

Car hire for new comers can be a very tricky subject to navigate your way around, making a booking by yourself is quite risky as there is a lot of T&Cs. We always aim to make things as clear as possible for our customers and are happy to answer any questions, which is why we have compiled some of our most popular questions. We’ve put them into three groups….

Before Booking – The questions in general that you would ask before you are booking such as anything about payment methods, age restrictions and deposits.

Have A Booking? – If you have booked a car you may still have some questions such as if you can still add additional extras on or the fact you may not have received your confirmation letter.

During Your Rental – This would be more to do with either extending your booking in order to add on extra days or in the unfortunate event of a breakdown you may want some advice.

Do you have a question that you can’t find the answer to above? Send us your question using the enquiry form and we will be happy to answer it for you. We promise to get back to you as soon as possible.

You can either fill out the enquiry form or contact us on +44 (0)113 880 0748 or email us at [email protected] and our experienced reservation agents will be happy to help.

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Indigo Car Hire

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USA Car Rental FAQs FAQs

Is there a driver surcharge in the USA for young drivers?

Unfortunately yes there is however we will try and keep it to an absolute minimum.

Can you hire a car in the USA if you are under 25?

Yes we have young driver car hire from the age of 21 available in America for our customers.

Can you hire a car in the USA if you are over 70?

Yes our maximum age in America is 99.

What documents do I need to hire a car in the USA?

You need your photocard licence, passport and payment card and that’s it.

Can I hire a car with a DR10 in America?

Yes but it must be 5 years since either your conviction or when you got your licence back.

Do Indigo Car Hire have a US telephone number?

As of this moment we don’t unfortunately, however you can communicate to us via email on [email protected]

Can you get a car hire in the USA without a credit check?

Yes we can supply through companies that don’t require you to have a credit check.

Is there a deposit for car hire in the Usa?

We have a vast amount of no deposit options in several locations so please call us directly to get a no deposit rental.

How many years experience do you have to have to drive in the Usa for car hire?

You must have 1 year experience in the Usa and you must also be over 21.

I have driving convictions can I hire a car in Usa?

Yes that not an issue given you meet the restriction, its best to call or email us with your exact conviction code so we can give you a more detailed explanation.

I’ve Already Booked My Car Hire In The Us, Can I Add Additional Extras?

When you get to the desk to collect your car you will be able to add additional extras to your rental for an extra fee.

Booked A Car But Haven’t Got My Confirmation, Due To Collect Soon, What Do I Do?

Don’t panic its likely in your junk/spam folder as our emails often get sent their particularly with Googlemail, however it is not just pick up the phone and call us and we will send you another one.

My Plans Have Changed, I Need To Amend My Dates, How Do I Do This?

Given that its 48 hours before the time you are due to collect the car we can do this free of charge, you must give us a call directly in order to do this or drop us an email.

What Do I Do In The Event Of A Breakdown?

Call the number that you were provided with, when you first hire the car you will be given a number either within the car or in the car hire booklet in which you can call them and they will send breakdown assistance.

How Can I Extend My Rental?

Just give us a call directly and we will get you the best price and arrange this for you without any hassle, please however let us know as soon as you know how long you need to extend it for!

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Trustpilot

S Harlow
26 April
The best car hire experience

I was struggling to hire a car for my holiday in Northern Ireland with just a debit card. I tried Indigo car hire. They were very prompt in responding to my email. After a few emails & sorting out what I required, a booking was made. I got back from my week holiday last night & everything was better than I could have expected. I have already recommended Indigo Car Hire to others. I
Lisa
25 April
So easy!

Connor was so quick and efficient with my car reservation. Made it all so easy and done in no time. Excellent service.
Fanny BH
24 April
Brilliant!

Indigo always been great & helpful! Kind people always keen to help and find the best option for you! Highly recommended!
Konstantinos Karamesinis
23 April
Review for indigo car hire

Great customer service, very polite and immediate response to all the enquiries.
Amanda constantinou
22 April
Superb service

Used Indigo for trip arpund Wales.excellent help, care, concern assistance throughout.Clean, reliable car, no deposit needed( only co that is so flexi)and easy pick up/ dropoff.thank you Andy!
MARY DUNCAN
19 April
WHAT A RELIEF!

I SPOKE TO SAM WHO WAS SO FRIENDLY AND VERY EFFICIENT. HE HAD A CAR BOOKED FOR ME IN MINUTES. I HAD TRIED MYSELF TO BOOK ONLINE WITH NO LUCK. IF YOU NEED ASSISTANCE BOOKING A VEHICLE I HIGHLY RECOMMEND INDIGO.
Thomas Blundell
18 April
Connor Web chat

Connor was very helpful, quick and clear. Many thanks for helping. We chose indigo as we don’t own a credit card as most rental companies require it.
Angela
17 April
Great Service!

Knowledgeable, prompt and friendly service. Highly recommended!
Leon Dpurrell
16 April
Excellent customer service Your Customer Service 👍👍👍👍👍 ,

Your Customer Service person was excellent, amazing, knowledgeable, accomodating , pleasant and just awesome . She (s) can work for me anytime. Keep up the great Cudtomer service, its very scarce these days , see u on May 4 th Regards Leon Spurrell Canada + 1416 710 1473
Yasmine Law
15 April
Car hire

Very pleasant and efficient

View all

Do I need to pass a credit check if using my debit card to hire?

If renting a car in the UK and you are a UK resident most of the large multinational suppliers will carry out an electronic address check to ensure you have strong enough links to the address provided. However most of the suppliers with the exception of 1 or 2, still carry out the same checks so not unique to when you need to hire via a debit card. Key indicator are if you are named on the Electoral Register and named on the council tax bill.

When renting a car overseas as an inbound client our suppliers do not carry out any checks.

Do I need to leave a deposit if hiring with a debit card?

Most suppliers do require a security deposit when renting a car, in the UK we have a range of options. The best value suppliers would request a £200.00 – £300.00 deposit. However we do have selected locations where our supplier does not require any deposit, so a full zero deposit.

In Europe we have options where you can just leave a fuel deposit of 110 EUR, and there is no mandatory requirement to take the Super Cover as this can be the case with some of the smaller budget suppliers.