Privacy

Making every step of the rental process simple, straightforward and hassle-free!

# # # # #
4.9
4000+ Reviews
Header_image

                In the following document, Indigo Car Hire & our trading names will be referred to as ‘We & Our’

                Your Data

                We have various contact forms / submission forms on our website. All of which will ask you if you would like to Opt-In to our mailing list. If you tick this and Opt-In, you will be added. If you do not agree to Opt-In, we will deal with your enquiry and not add you to the list.

                Our Mailing List

                Our mailing list is a list of email addresses, no other personal data. Now and again, we send an e-flyer, promoting our company, the services we offer and any discounts/sales that maybe live. Every email we send has an ‘unsubscribe’ link which easily allows you to let us know that you no longer wish to receive these emails.

                Making An Enquiry

                The nature of our business means we need to ask for a certain amount of personal information to be able to correctly and accurately offer a quotation and or book a vehicle on your behalf.

                What we need

                We only collect basic personal data about you which does not include any special types of information or specific (geo) location based information. This does however include name, address, email, telephone number, age (Dob) and driving licence information. Not all of this information is stored.

                What we do with it

                All the personal data we process is done so by our staff in the UK however for the purposes of It hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

                How long we keep it

                We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. You can Opt-In or Out of this at any time here – https://indigocarhire.co.uk/gdpr-data-protection/

                What are your rights?

                If at any point you believe the information we hold about you is incorrect, you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (Ico).

                Our Data Protection Officer is Cherie Carter and you can contact her at [email protected]

                Competitions

                From time to time we run competitions and ‘giveaways’ and for this we need to gather information like name and email address for each entrant. This information is Never shared with any third party and is solely used for our own marketing purposes. Should you receive any unwanted emails from Indigo Car Hire Ltd you can unsubscribe your address directly from the email you have received.
                If you have any questions regarding this then please contact us on +44 (0)113 880 0748, chat with us online or email us on [email protected].

                CarTrawler

                When booking online, your rental and personal information is securely handled by CarTrawler, not Indigo Car Hire.

                CarTrawler recognises and appreciates the importance of responsible use of personal data collected on this booking engine. Therefore, CarTrawler takes great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes. Any information which is provided by you to CarTrawler will be treated in accordance with the terms of the Data Protection Acts, 1988 and 2003 and/or such amending or replacement legislation as may be adopted in Ireland from time to time.

                For us to process a booking for you, we require some information from you. This includes your name, nationality, your gender (or the gender of the group you are in), your phone number and email address. Also, we require your credit or debit card details so we can guarantee your rental vehicle when you pay your rental amount and/or deposit. You consent to CarTrawler holding your personal data for the purposes of facilitating vehicle rental on this booking engine and to disclosing your personal data to a rental vehicle provider when you book a rental vehicle from that rental vehicle provider using this booking engine.

                We are required to send your information to the rental vehicle provider with which you booked rental vehicle services so that the rental vehicle provider knows who you are and when you will use its rental vehicle services. We give your name, your nationality, your gender (or the gender of the group you are in), your phone number, your email address, your credit card details and of course, the details of your booking. The rental vehicle provider requires this information to accept a confirmed booking from you.

                You should be aware that where you link to another website from this booking engine, that CarTrawler has no control over that other web site. Accordingly, CarTrawler cannot guarantee that the controller of that web site will respect your privacy in the same manner as CarTrawler.

                We only use your email address for sending you a confirmation of your bookings or to contact you for any reason directly linked to your booking, or occasionally to inform you of new features on the booking engine. We only use your phone number to contact you urgently if there is a problem with your booking. You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected.

                On occasions, we may supply statistics about our customers to third-parties such as rental vehicle providers or other agents. These statistics never contain personally identifying information.

                Cartrawler, Its Directors, Employees, Servants And Agents, Affiliates Or Other Representatives And Their Respective Parent And Subsidiary Companies Shall Not Be Liable In Respect Of Any Claims, Emergencies, Demands, Causes Of Action, Damages, Losses, Expenses Including Without Limitation, Reasonable Attorney Fees And Costs Of Proceedings Arising Out Of Or In Connection With The Use And/Or Dissemination Of Personal Information Relating To You In Accordance With This Privacy Policy And Your Consent.

                CarTrawler reserves the right in its sole discretion to amend this Privacy and Security Statement at any time and you should regularly check this privacy policy for any amendments. Any questions, please post your query on our Website

                Trustpilot

                We use the service of Trustpilot to collect reviews from our customers. To do this we upload a name, email address and booking reference number to their software. An invitation is then sent via email to ask for some feedback on our service. This does not sign you up to a mailing list with either party and the information is held on secure servers. You can read the Data Processing Agreement here.

                Do I need to pass a credit check if using my debit card to hire?

                If renting a car in the UK and you are a UK resident most of the large multinational suppliers will carry out an electronic address check to ensure you have strong enough links to the address provided. However most of the suppliers with the exception of 1 or 2, still carry out the same checks so not unique to when you need to hire via a debit card. Key indicator are if you are named on the Electoral Register and named on the council tax bill.

                When renting a car overseas as an inbound client our suppliers do not carry out any checks.

                Do I need to leave a deposit if hiring with a debit card?

                Most suppliers do require a security deposit when renting a car, in the UK we have a range of options. The best value suppliers would request a £200.00 – £300.00 deposit. However we do have selected locations where our supplier does not require any deposit, so a full zero deposit.

                In Europe we have options where you can just leave a fuel deposit of 110 EUR, and there is no mandatory requirement to take the Super Cover as this can be the case with some of the smaller budget suppliers.

                We’ll Do The Leg Work for you

                Let us take the stress out of car hire. Our experts will get you the best deal, tailored to your exact needs.

                Call me Back

                We will guarantee to return call you within 30 minutes in office hours.

                  Second to none rental service from your first contact

                  Price Offer Guarantee!

                  For ANY online car hire reservations, if you book now but later see the same option cheaper on our website, we will amend and refund the difference.

                  Blog

                  Train Travel in The UK: An Ultimate Guide
                  March 15, 2024

                  Train Travel in The UK: An Ultimate Guide

                  Big March Car Hire Sale!
                  March 11, 2024

                  Big March Car Hire Sale!

                  Electric Car Hire: A Comprehensive Guide
                  March 04, 2024

                  Electric Car Hire: A Comprehensive Guide