Top car hire companies agreed to improve services

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Joined: 08 Jul 2014, 14:35

Top car hire companies agreed to improve services

Postby BogdanO » 17 Jul 2015, 15:32

Recently the Competition and Markets Authority (CMA) and the European Commission and national enforcement authorities conducted an investigation on 5 major car hire suppliers:
    *Avis Budget
    *Enterprise Rent-a-Car

After the investigation CMA came with some recommendation related to the following:
    - excess insurance policies should not be sold as mandatory
    - include the young driver charges (and other mandatory charges) in the headline price when booking
    - exact information regarding the extra costs involved in each car rental
    - transparency of the online booking process
    - correct info about the fuel policies
    - transparency about the extras cost

In the end all the 5 companies agreed on improving their services and follow the CMA recommendations.

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