Search found 8 matches

by Cherie Walker
04 Jul 2014, 13:48
Forum: Age Restrictions
Topic: Aged 18 and need a car in Germany? We can help! :)
Replies: 3
Views: 4973

Re: Aged 18 and need a car in Germany? We can help! :)

Very interesting as we all know hiring a car when you are 18 years old is very tricky, sure we will have a lot of happy 18 years old when they see this!!

Cherie :-)
by Cherie Walker
02 Jun 2014, 16:24
Forum: Fines and Convictions
Topic: FINES, PARKING, SPEEDING, AND OTHERS
Replies: 2
Views: 22315

Re: FINES, PARKING, SPEEDING, AND OTHERS

Just had a customer call to query a charge of 54 AUD, spoke to Avis and confirmed the charge is an admin charge. This is a real bug bearer for people as an admin charge is not the actual fine. This is to be paid separately to the authorities that issued the fine. Car hire companies use the admin cha...
by Cherie Walker
21 May 2014, 12:06
Forum: Company News
Topic: Express service from Goldcar
Replies: 1
Views: 2034

Re: Express service from Goldcar

Adding the Express Service option was a real pain in the past as this was something you had to select when reserving the car, which at this point you would not know how big the queue was going to be when you arrive. A bit of a breakthrough today, i simply contacted head office and spoke to our conta...
by Cherie Walker
19 May 2014, 11:29
Forum: Cross Border Hires
Topic: France to UK and back again :-)
Replies: 0
Views: 7685

France to UK and back again :-)

Interesting one here and covers a mixture of the services that we provide. We have just received a call from a British couple in France (70 years plus) whom want to hire a vehicle in France and drive that vehicle over the UK, spend some time touring the UK and then return back to France, covering *S...
by Cherie Walker
19 May 2014, 09:28
Forum: Deposits
Topic: Do I have to Pay a Deposit?
Replies: 1
Views: 2141

Re: Do I have to Pay a Deposit?

Mat - numbers of things that can be said about deposits for car rentals, in short this an amount held by the rental company upon collection of the rental vehicle that acts as security for : - Damage to the hire vehicle - Any traffic violations that are incurred whilst in the hired vehicle - In case ...
by Cherie Walker
19 May 2014, 09:00
Forum: Identification
Topic: No photo ID, can i hire?
Replies: 0
Views: 5548

No photo ID, can i hire?

Just had an interesting issue. Customer looking to hire a car, only has the old type licence which is not an issue as long as some other valid proof of Photo ID is presented. However the customers passport is 3 years out of date so not acceptable. Luckily enough the customer is a builder and had off...
by Cherie Walker
06 May 2014, 22:45
Forum: Introduce Yourself
Topic: Hi, I'm Cherie Managing Director at Indigo Car Hire
Replies: 1
Views: 1822

Hi, I'm Cherie Managing Director at Indigo Car Hire

Hi There, I am Cherie, Managing Director here at Indigo Car Hire. I have worked in the car hire industry for the last 13 years (since leaving education), so know the industry inside out. After the collapse of my former employer which was a large national car hire company I founded Indigo Car Hire wh...
by Cherie Walker
03 May 2014, 14:57
Forum: Company News
Topic: Welcome to the new Indigo Car Hire Forums!
Replies: 0
Views: 1411

Welcome to the new Indigo Car Hire Forums!

Welcome to our new car hire forums! We are really excited about this new addition to the Indigo site and look forward to developing a thriving community and the best resource for car hire related information on the Internet! Please say hello in the Introduce Yourself thread and drop us any comments ...

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