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FAQ

There are many factors which need to be taken into account when hiring a vehicle. With many rules and regulations to counteract and with many varying factors like excess amounts, excess reduction, vehicle choice, age limits and such, it can often pose the question of can i really hire a vehicle?

Indigo aims to be the most helpful car hire company there is and we always endeavour to answer any questions that you may have. So below are some of the main questions that we get asked.

What is the upper and lower age limit to rent a car? 

General rules are over 25 and under 75 however if you are outside this age range please contact direct as we have other suppliers we can arrange with. Find more details about age limitations. Click Here.

How is payment made for the car hire? 

Payment for the actual car hire can be paid by either Credit or debit card, however when collecting the car the driver must have a credit card in their name to use for the deposit. If you do not have a credit card please call +44 (0)113 2899279 as we do have suppliers that will accept debit card payments for the full rental. On all occasions please make sure available funds are on the card for the car hire and the deposit. If the card is declined the hire will not take place. Get more details. Click here.

Can my boss/a family member pay for my car?

This is what is known as a 3rd Part Payment. This used to be acceptable with a lot of suppliers but not so much these days. It is something we can still arrange for you but there is a specific process that needs to be followed before this can happen. Click Here for more information.

How much is the pre-authorised deposit?

As we have a vast network of suppliers Indigo is unable to specify just one amount however the amounts do range from between £100 up to £1000 depending on vehicle size and supplier. Call today on +44 (0)113 880 0748 for a quote and our knowledgeable staff will be able to provide you with all information surrounding deposits. Get more information. Click Here.

What optional extras are available? 

We have many optional extras that are available from satellite navigation and baby seats. For more details click here.

How do I amend my booking if needed? 

Either email sales@indigocarhire.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your reservation number and details of what you would like to change. You can also call +44 (0)113 880 0748. Click here for more information

How do I cancel my booking? 

Please email reserve@cartrawler.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it you must give 48 hours’ notice before you are due to collect the car otherwise no refund will be due. Alternatively you can call +44 (0)113 880 0748. More information available. Click here.

How do I receive booking confirmation? 

You will be sent an email shortly after making your reservation to the email address supplied when your booking was made. If you do not receive your confirmation within 48 hours of making your reservation please contact sales@indigocarhire.co.uk This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call +44 (0)113 880 0748. Get more details. Just click here.

What is the maximum number of points I can have on my driver’s licence and rent a car? 

No more than 6 points or any major convictions. For more information on this, see our dedicated page on hiring a car with driving convictions. Click Here

What documents will I need to bring when collecting the car? 

You will need to have your full drivers licence (both parts if a UK Licence), credit card in the drivers name and also your booking voucher which will be emailed to you once your reservation is confirmed. Also you must have a 2nd form of ID, if you are a non UK resident a passport or if you are arriving into an airport you can use a passport. If you are renting a car in the UK and live in the UK a recent bill or bank statement to prove your home address will be required. Get more details. Click here.

Where do I collect the car from? 

All these details will be provided on your booking voucher or explained to you if you are booking over the phone they will be given too you then at the end of the call. If you are unsure please call +44 (0)113 2899279 we are always more than happy to help. Alternatively you can find more details. Click Here. 

Which Vehicle Would Be Best For Me

We have a huge selection of vehicle ranging from the smallest cars like the Peugeot 107 right up to large vans and minibuses. For More Information Click Here.

Can I Pick up the Vehicle From One Location and Return to Another?

One way rentals are possible with Indigo. For More Information Please Click Here

Can I Get a Specific Vehicle? 

The usual procedure states that models are based on an or similar basis. So if you book a ford focus or similar, then you may get a ford focus, although you may receive a similar vehicle such as a VW Golf or Vauxhall Astra. For more information click here.

I Have Just Passed, Can I Hire A Car?

There are requirements which need to be met to hire a vehicle and length of time driving with a Full Licence is one of them. For more details Click Here.

Can I hire A Dual Control Vehicle?

Dual control vehicles come in really handy for driving instructors. For more information please click here.  

Do You Offer Vehicles With A Tow Bar?

Yes we can arrange car hire with a tow bar in the South West. This can only be arranged over the phone by calling us on +44 (0)113 880 0748.