Good to catch up with customers – both old and new

As we reported earlier in the month Indigo was heading to the Hotel La Zenia to exhibit at the ‘This is Spain’ Exhibition.

The exhibition took place over the last weekend in May covering the Friday, Saturday and Sunday. Indigo is a regular attendee of the exhibition which is held at various locations up and down the Costa Blanca in Spain. By exhibiting Indigo gets the opportunity to meet with it customers face to face gaining feedback from them on their Car Rental experiences wherever int he world they may have rented a car. Indigo prides itself on the fact that this feedback is very positive in the majority of circumstances, we have had the odd grumble in respect of our suppliers service which gives the opportunity to feed this back to the supplier in order for them to make improvments within their own operation, we find that sometimes the supplier the customer has been matched with is not the best fit for them, the beauty of renting with Indigo is that we endeavour to match our customer requirements with the best possible car rental deal, some suppliers specialise in one way Car Rentals, if an Indigo customer needs to collect from one airport and return to another (otherwise known as Boomerang Car Hire) we ensure we match this customer with that supplier. At Indigo we truly believe in putting our customers needs first, which goes most of the way to guaranteeing our customer have a pleasant rental experience.

The other side of attending the exhibition is to attract new customer to Indigo, promoting what it iswe do as a company, and the greats deals we offer on car hire. The Majority of people we meet will travel back to the UK to visit friends and family at some point and need transport to and from the airport of their arrival.

We would like to thank the organisers of the exhibition ‘Christine Roache’ and team for putting on yet again a well organised event.

Cherie Walker our Reservations Manager